The Pyrenean Ibex Profile

The recently extinct Pyrenean ibex, also known by the Spanish common name bucardo, was one of the four subspecies of wild goat to inhabit the Iberian Peninsula. An attempt to clone the Pyrenean ibex was carried out in 2009, marking it the first species to undergo de-extinction, but the clone died due to physical defects in its lungs seven minutes after its birth. Fast Facts: Iberian Ibex Scientific Name: Capra pyrenaica pyrenaicaCommon Name(s): Pyrenean ibex, Pyrenean wild goat, bucardoBasic Animal Group: MammalSize: Length of 5 feet; height of 30 inches at the shoulderWeight: 130–150 poundsLifespan: 16 yearsDiet: HerbivoreHabitat: Iberian Peninsula, Pyrenees mountainsPopulation: 0Conservation Status: Extinct Description In general, the Pyrenean ibex (Capra pyrenaica pyrenaica) was a mountain goat which was substantially bigger and had larger horns than its extant cousins, C. p. hispanica and C. p. victoriae.  It was also called the Pyrenean wild goat and, in Spain, the bucardo. During the summer, the male bucardo had a coat of short, pale grayish-brown fur with sharply defined black patches. During winter it grew thicker, combining longer hair with a layer of short thick wool, and its patches were less sharply defined. They had a short stiff mane above the neck, and two very large, thick curving horns that described a half-spiral twist. The horns typically grew to 31 inches in length, with a distance between them of about 16 inches. One set of horns in Musà ©e de Bagnà ¨res at Luchon, France, measures 40 inches long. Adult males bodies were just under five feet long, stood 30 inches at the shoulder, and weighed 130–150 pounds. Female ibex coats were more consistently brown, lacking the patches and with very short, lyre-shaped and cylindrical ibexs horns. They lacked the males manes. Young of both sexes retained the color of the mothers coat until after the first year when the males began to develop the black patches. dragoms/Getty Images Habitat and Range During the summers, the agile Pyrenean ibex inhabited rocky mountainsides and cliffs interspersed with scrub vegetation and small pines. Winters were spent in snow-free upland meadows. In the fourteenth century, the Pyrenean ibex inhabited much of the northern Iberian Peninsula and were most commonly found in the Pyrenees  of Andorra, Spain, and France, and likely extended into the Cantabrian mountains. They disappeared from the French Pyrenees and Cantabrian range by the mid-10th century. Their populations began to decrease steeply in the 17th century, primarily as a result of trophy-hunting by people who craved the ibexs majestic horns. By 1913, they were extirpated except for one small population in Spains Ordesa Valley. Diet and Behavior Vegetation such as herbs, forbs, and grasses comprised most of the ibexs diet, and seasonal migrations between high and low elevations allowed the ibex to utilize high mountain slopes in the summer and more temperate valleys during the winter with thickening fur supplementing warmth during the coldest months. Modern population studies were not conducted on the bucardo, but female C. pyrenaica are known to congregate in groups of 10–20 animals (females and their young) and males in groups of 6–8 except in rutting season when they are largely isolated. Reproduction and Offspring Rut season for the Pyrenean ibex began in the first days of November, with males conducting ferocious battles over females and territory. The ibex birthing season generally occurred during May when females would seek isolated locations to bear offspring. A single birth was the most common, but twins were born occasionally. Young C. pyrenaica can walk within a day of birth. After birth, the mother and kid join the females herd. Kids can live independently from their mothers at 8–12 months but are not sexually mature until 2–3 years of age. Extinction While the exact cause of the Pyrenean ibexs extinction is unknown, scientists hypothesize that some different factors contributed to the decline of the species, including poaching, disease, and the inability to compete with other domestic and wild ungulates for food and habitat. The ibex are thought to have numbered some 50,000 historically, but by the early 1900s, their numbers had fallen to fewer than 100. The last naturally born Pyrenean ibex, a 13-year-old female that scientists named Celia, was found mortally wounded in northern Spain on January 6, 2000, trapped beneath a fallen tree. The First De-Extinction in History Before Celia died, though, scientists were able to collect skin cells from her ear and preserve them in liquid nitrogen. Using those cells, researchers attempted to clone the ibex in 2009. After repeated unsuccessful attempts to implant a cloned embryo in a living domestic goat, one embryo survived and was carried to term and born. This event marked the first de-extinction in scientific history. However, the newborn clone died just seven minutes after its birth as a result of physical defects in its lung. Professor Robert Miller, director of the Medical Research Councils Reproductive Sciences Unit at Edinburgh University, commented: I think this is an exciting advance as it does show the potential of being able to regenerate extinct species. There is some way to go before it can be used effectively, but the advances in this field are such that we will see more and more solutions to the problems faced. Sources Brown, Austin. TEDxDeExtinction: A Primer. Revise and Restore, the Long Now Foundation, March 13, 2013.  Folch, J., et al. First Birth of an Animal from an Extinct Subspecies (Capra Pyrenaica Pyrenaica) by Cloning. Theriogenology 71.6 (2009): 1026–34. Print.Garcà ­a-Gonzà ¡lez, Ricardo. New Holocene Capra pyrenaica (Mammalia, Artiodactyla, Bovidae) Skulls from the Southern Pyrà ©nà ©es. Comptes Rendus Palevol 11.4 (2012): 241–49. Print.Herrero, J. and J. M. Pà ©rez. Capra pyrenaica. The IUCN Red List of Threatened Species: e.T3798A10085397, 2008.Kupferschmidt, Kai. Can Cloning Revive Spains Extinct Mountain Goat? Science 344.6180 (2014): 137-38. Print.Maas, Peter H. J. Pyrenean Ibex - Capra pyrenaica pyrenaica. The Sixth Extinction (archived in Wayback Machine), 2012.Ureà ±a, I., et al. Unraveling the Genetic History of the European Wild Goats. Quaternary Science Reviews 185 (2018): 189–98. Print.

Using Service Standards to Meet Customers Needs PowerPoint Presentation

Essays on Using Service Standards to Meet Customers' Needs PowerPoint Presentation ï » ¿ Our Vision 5 Our Promise 5 Our Values 5 Introduction 6 Rights of customers/guests 6 Commitments to the guests 7 Responsibility of the manager in the future in relation to customer service 8 Internal and external customers 9 Identification of guests need 10 Using service standards and procedures to meet customers’ needs 10 How services are measured against standard by Etihad 11 Conclusion 11 Reference 12 Our Vision To be the best airline in the world Our Promise Inspirational experiences provided with warmth and respect Our Values Introduction Customers play a pivotal role in any business organization, whether small or large. Accomplishment of any enterprise depends largely on the level of customer satisfaction. Businesses, therefore, needs to employ qualified staff who strive to ensure that this goal is achieved. All businesses need to come up with appropriate business templates that have all the contents necessary for comprehensive heights of customer satisfaction. It should be conducted with an aim of improving customer satisfaction, improving customer loyalty, maximizing customer value, and obtaining and acting on customers’ feedback. Acknowledging the significant role customers play in a business is a step in the right direction. As such, any findings on improving customers’ satisfaction should not be merely on paper, but should be acted on by senior management. Rights of customers/guests By virtue of provision of services to customers, a business enters into a legally binding contract. The essence of a contract is that, it has certain responsibilities and rights that come with it (Parry, 2012). During my workplace orientation at Etihad Airways, I was able to discover that customers do have rights that must be respected to the latter during business operations. The management ignores such rights at their own peril. In fact, violation of these rights can completely bring down even the largest business organization. It is prudent to recognize that, under the Supply and Services Act, a service provider such as Etihad Airways, must carry out its services with reasonable skill and care and also provide timely services at a fair price, in case the prices are not pre-determined by the customer. This is to say that companies, in the course of service provision, must strive to shun negligence and complacency since this can be very costly in the end and can adversely affect th e overall objective of achieving customer loyalty. Additionally, it is sound that customers are provided with services in compliance with the terms of contract. For instance, Etihad Airway has an option of providing hotel accommodation when clients are making bookings. The company, therefore, has a responsibility of ensuring that this is done without any inconvenience to the customers. Moreover, it is the right of guests to be provided with sufficient information regarding physical and postal address of the company, charges for services and details for terms and conditions for service delivery. Commitments to the guests For a business to win customers loyalty, it must show some commitments to its guests. It is more expensive to acquire new clients, than to keep existing ones. Due to this, Etihad ought to show commitment to maintaining customer loyalty through ensuring quality service provision. This is achievable through hiring of competent and qualified personnel who have excellent communication and public relation skills. Lack of competent staffs can culminate into business loosing potential clientele. Etihad Airway needs to conduct constant staff appraisals and rigorous staff recruitments to ensure that they have competent and highly qualified personnel. The company’s nature of operation is such that it is highly service oriented and hence, quality and impression that the workforce displays to clients is key to its success. The Human Resource Department needs to have structures in place that ensure personal goals are marched with company’s broader objective, skills are consistent w ith the set standards, and that employees are ready and willing to act as a team. The company must commit to conducting a proper market research on key aspects of customer service. This will help to improve and monitor staff performance. The company also needs to give an assurance to its customers that the business is a going concern, and it is not about to curtail its scale of service provision, any time in the near future. Responsibility of the manager in the future in relation to customer service A manager is literally the face of a company and, therefore, his strategic decision acumen is very handy to business success. Drucker says that, as a manager, one need to be very industrious and with immense skills and vast experience on various aspects of the business ( 2009). As a manager, I will give customer service department the weight it deserves. First, I would acknowledge its importance to the company and employ strategies that ensure it is effective and operational. I must have in place a dedicated human resource team that would ensure proper trainings to employees on issues of service delivery and coping with current market trends on customer service delivery. If you train your employees, your customers are satisfied and the business benefits. Motivation plays an important role that cannot be ignored in a business (Bruce, 2006). Employees can be motivated in several ways, through good remuneration packages, provision of good working conditions, and other fringe benefits. Once employees are satisfied, it amounts to quality service delivery and, consequently, a satisfied clientele. The aspect of improved customer service can also be viewed from customer’s point of view, where customers are engaged in effecting decisions that are friendly. Market research is conducted where views of customers are taken into consideration. They can be asked to propose changes that they deem relevant to be introduced and those that they feel aggrieved with removed. This way friendly customers service delivery structures acceptable to customers are designed. Such an arrangement will improve customer satisfaction because they fill part of the decisions and structures implemented. Internal and external customers Any business organization broadly consists of both internal and external customers. Interestingly, these two groups often have conflicting and competing interests. Internal customers compete with the needs of external customers. External customers are the real clients who engage in the purchase of company’s products and utilization of its services, whereas internal customers are the departments within the organizations. Management normally tends to lay more emphasis on promoting and wooing external customers, than it does on internal customers. They are completely oblivious that these two groups of customers are compliments and cannot function to bring the expected results if any group is ignored. External customers are responsible for boosting revenues of a company, but the input of internal customers provided the infrastructure for the company’s operations. Internal customers need to be motivated just the same way as external customers are lured into loyalty to a busi ness output. Etihad external customers include passengers and cargo, while internal customers include departments like sale, finance, and promotions. Identification of guests need Identification of customers’ needs is a sure way of gaining a competitive edge in a murky business arena. The earlier you identify your customers’ needs the better it is for your business. Identification of customers’ needs starts with proper communication channel that engages customers. This will help to find out how their needs can be satisfied better. It also involves designing a structure that allows for recording of feedbacks from customers and then using such information to make important decisions on marketing strategy .Accurate identification of customers’ needs results in attraction of more customers and increase in revenues. Customers’ needs are generally influenced by safety, performance, appearance, comfort, economy and durability (Drucker, 2009). Using service standards and procedures to meet customers’ needs Service deliver standards are always modeled around some principles, which must be met if customers are to derive maximum satisfaction. Empathy is an important standard that should not be ignored in the quest for ensuring that customers are satisfied. The employees should be flexible enough. They should be able to understand customers concerns and act on them accordingly. Additionally, conformity is a key standard and it dictates that management should know the expectation and objectives of customers and align employees to meet these expectations. Moreover, focus also plays a big role. Focus ensures that the workforce stays committed and avoids unnecessary distractions that may hamper their service delivery. Lastly, the benchmark of flexibility is equally important. Employees need to be able to explore new approaches of doing things to adjust to changes in customers’ requirements in time. How services are measured against standard by Etihad Etihad gives priority and values its customers. As such, the interest of their customers is their first priority. Etihad ensures that they operate within the recommended yardstick as far as customer service is concerned. They have a mechanism in place to ensure that all their staff is competent and highly trained and as such, they have the capacity to serve customers with satisfaction. They also have arrangements that guarantee adequate interaction between customers and business to ensure that all their reactions are attended to in good time. Conclusion In conclusion, Etihad has a bright future ahead. It has mechanisms that guarantees highly resourceful and motivated workforce that are highly adaptable to team spirit and possess outstanding personal relations dispositions. The unrivaled quality service delivery has given Etihad an edge over its competitors. However, the company should be in constant competition with itself if the current market share is to be retained and expanded. Reference Bruce, A. (2006). How to motivate every employee. New York, NY: Mcgrow Hill Companies Inc. Drucker, P. F. (2009). Management:Task, responsibility and practice. London: John Willey and Sons. Parry, D. (2012). Consumer law: rights and responsibity. Chicago: Legacy Law Books.

Till Death Do Us Part Essay Research free essay sample

Till Death Do Us Part Essay, Research Paper Till Death Do Us Separate In The Lake Of The Forests Tim O # 8217 ; Brien Colleen Clark When John was younger he wanted nil more than to do his male parent proud. Yet, no affair what he did it was non good plenty for his male parent. John # 8217 ; s father used to name him # 8220 ; Little Merlin # 8221 ; because he was so intrigued by thaumaturgy. John would pattern magic fast ones for hours and hours on terminal. He liked to make them in forepart of a mirror. In the mirror, the universe was his. Everything was perfect. He was one with the Dad he ever wanted in the mirror. John # 8217 ; s male parent was a serious alky. John and his male parent used to see a local thaumaturgy shop. A ruddy hairy adult female had worked at that place. John nicknamed her the # 8220 ; Carrot Lady # 8221 ; . The Carrot Lady from the charming shop is interesting. Her significance is power. She empowered John to stand up to his male parent. She would learn John all the charming fast ones. John # 8217 ; s father died when John was immature. He was non at that place when his male parent died and resents that fact. As clip went by, John becomes a adult adult male full of aspiration. He went off to college where he meets his true love. John falls in love with Kathy. He used to follow her around campus and undercover agent on her. His descrying on Kathy is marginal absurd. It is slightly sweet though. Kathy knew he was making it and she neer said a word to him. Their love affair blossomed but the war came. John had to go forth and battle. John continued this ardent love affair while he was off at war. He frequently wrote Kathy drawn-out letters. He declared his love for her and vowed that she would ever be his. John had rather a clip in Vietnam. He charmed his fellow companions with his thaumaturgy. He earned the moniker # 8220 ; Sorcerer # 8221 ; . He seemed to do the wretchedness of this mindless war disappear. John saw desolation while at war that many of us will neer cognize. He shot and killed many people. John appeared to happen pleasance in it at the clip. He had no clemency. He was at that place to make a occupation. When 1 does what they are told to make, it sometimes comes with a monetary value to pay. Ma Lai was a topographic point where right and incorrectly did non be. Survival was of the extreme importance. John extended his circuit in the armed forces for one twelvemonth. He needed to repossess his virtuousness. John # 8217 ; s clip in the armed forces was a clip of glorification and power for him ; nevertheless, licking was skulking. He was the Sorcerer. Sin was how the Sorcerer saw war. In the terminal, John rearranged his military files. He erased his name from the Charlie file and reassigned himself to the Alpha Company. He needed to get away from the guilt that deep down he suffered. After the war and for the remainder of his life, John suffered from station traumatic emphasis syndrome. He returned place from the war and Kathy was his chief focal point. She was waiting for him with unfastened weaponries. John married Kathy and made certain Kathy would neer go forth him. He was ready to prosecute his calling in political relations. John announced his campaigning. He plans to run on consecutive issues. Tony Carbo, his right-hand adult male, has a captivation with Kathy. John did non win the election. Kathy saw the ecstasy in John # 8217 ; s eyes when he lost the election. At this point, Kathy in a sense has lost her manner in life every bit good. Tony came by late that dark and Tony praises Kathy for being so strong. John delivers his grant address. John # 8217 ; s greatest hope and dream was destroyed. Deep down, Kathy is resentful of John # 8217 ; s losing the election and in his calling. After the loss of the election, John and Kathy escape to a lake in Minnesota. They needed to get away the universe. At the lake, it becomes obvious how John and Kathy were genui nely displeased in their lives and fighting to happen felicity. They did look to happen hope in their dreams of life in Verona. Their negotiations of Verona appeared to be a recreation of what was disturbing each other. Verona was a common end for the two of them. They decidedly loved each other. They have survived so much in life together. Kathy had an matter with a adult male named Harmon. They were able to get the better of her unfaithfulness. John and Kathy were at point in their matrimony where they needed to make up ones mind if love was plenty for the two of them. Love was about all they had at this point. They were in serious fiscal problem. The run had drained them of the bulk of their assets. While at the lake, John and Kathy in their ain manner did their single psyche seeking and measuring of their lives. John gets the will power to set his life together and Kathy discovers losing one forenoon. John hunts for her and finds the boat losing. The Raussman # 8217 ; s, the neighbours, tell John non to worry. John finds the flowerpots broken. Where they merely an accident? She left without a hint. A major hunt is underway. Vinnie and Lux, the governments, inquiry John. He is rather disturbed by their inquiries and becomes rather rattled. John call # 8217 ; s Kathy # 8217 ; s sister, Pat. She does non look to swear John that he did non hold anything to make with her disappearing. John continues to seek but he is get downing to experience guilty for her absence. He refuses to believe or see that she is dead. The hunt has manifested to a monolithic hunt. They find no boat, no organic structure, and no grounds of what happened to Kathy. One is left to theorize. John # 8217 ; s shrieks of # 8220 ; Kill Jesus # 8221 ; intimations at his defeat in his religious life. He has a strong demand to be in control. He refuses to believe that there is a higher power that justifies his life. John has serious unsolved feelings and issues about his male parent. John has neer gotten over the loss of his male parent. His desire to kill seems to stem this. John is at times obsessed with the ideas and thoughts of killing. Did Kathy hold a lover? It is possible and logical. Kathy wanted her # 8220 ; Dream Time # 8221 ; . Deep down, Kathy wanted out of the life she had chosen. I think the undermentioned phrase from the novel summarizes Kathy # 8217 ; s feelings: # 8220 ; She could non assist believing in some cardinal government rule beneath things. # 8221 ; John Wade was a magician. He tried to alter things but they neer seemed to go on. Peoples who knew John did non cognize what to believe. I can associate to John. Not excessively many people truly co gnize me. I give them such enigma. Politicss and thaumaturgy go manus in manus. The geranium incident that happened is highly important. The H2O boiling signifies his life to this point. Pouring it over the geranium was off of rinsing away his life to this point. Rebirth, for he woke and Kathy was non at that place. Kathy in some ways feared John particularly after this incident. They had strong passion after many old ages of matrimony are a good mark. The sarcasm is how John compared his love for Kathy to the war. The phrase # 8220 ; one plus one peers zero # 8221 ; is mentioned throughout the novel. It is important as a preliminary to Kathy # 8217 ; s disappearing and the secrets that are beyond us with the enigma of it all. Often times, Kathy expressed a demand for ain life. She longed for her private and personal infinite. I can associate. What you get when you are hindered from holding the things you desire in life, is the demand to run. Did Kathy submerge? Kathy had wanted out of the life she had chosen. Love was non plenty for her and sometimes in world it is non. John and Kathy had so much in life. Was there another adult male? John was a maestro at maintaining secrets. Many people near to him believe this as good. A good prestidigitator neer reveals the secret. Did John do her disappear? Some things in life are better left unknown and unexpressed. The truth lies deep inside us or non at all. I say we should look into Verona!